Merchant App Guide & Overview

Take full control of your venue's food and drink orders

The best way to see how the system works is to register and take our system for a free test drive. 

You will be able to see just how the menus are created, how orders come in and how it will all work seamlessly with your venue to improve the speed and capacity of your venue. 

It will also give you the ability to offer Click & Collect and Home Delivery service to compliment your table ordering without paying away large commissions to other delivery apps. Don’t just take our word for it, check it out yourself!

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How to create an Item and then insert it in a newly created menu.

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Tutorial "How To" Videos

The section below is a quick break down and overview of how to fully customise and set up your Menus. 

Please use the CHROME web browser when using Ordery

1. How to create a dish

2. How to create a menu

3. How to create and set up VAT rates

4. How to disable a Dish

5. How to create an Extras Group

6. How to create a Discount Menu

7. How to update Opening and Closing Times

8. How to Print and Process an Order

8. a. How to Auto Print an Order

9. How to change Order List Status

10. How to operate Kitchen View

11. How to add a Service Charge

12. How to set up SMS texting templates

13. How to duplicate sites for Multiple Venues

14. How to create a Welcome Pop Up

15. How to create Financial Reports

16. How to Export a Dish Report

17. How to send SMS Promotional Texts to Customers

1. How To Create A Dish

A quick run through of how to create a Dish via the Merchant Dashboard

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2. How To Create A Menu

A quick run through of how to create a Menu once your Dishes have been created.

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3. How To Change And Set Up VAT Rates

Depending on the type of food or drink you have, you will have to adjust your VAT rates accordingly

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4. How To Disable A Dish

When you are out of stock on a particular item, this is how you can quickly disable it to prevent it being ordered. You can either have the item still showing but as unavailable/unselectable or you can turn the item off entirely so it does not show on the menu at all.

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5. How To Create An Extras Group

When you have extras that will appear on many dishes, then instead off adding the extras each time to the dish you have created, you just create a single group which you can add to the dish. This will speed up the menu creation process significantly. For instance, if you have mixers for your drinks menu, you will just need to create one “Mixers” group which can be added to the drinks.

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6. How To Discount A Menu

Apply discounts to your menu

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7. How To Update Opening And Closing Times

Adjust and set different opening and closing times for your menus. Most venues have one menu that is available but it is easy to offer different menus at different times of the day.

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8. How To Print And Process An Order

Once the menu is completed, you can then process orders as they come through. You can process them all online or have the orders printed. Orders can be split between the kitchen and the bar.

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8. a. How To Auto Print Orders

In Order to allow for Auto Print you will need to download a file to add to your desktop. Use this shortcut to open Chrome each time you want to use auto print mode. If you intend to use Auto Print for the whole day, then always open via this link.

Click the button below to download then follow the instructions below. This will open in a new page. 

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Order And Pay Table Service For Restaurants, Bars, Pubs and Hotels FREE table service ordering
Order And Pay Table Service For Restaurants, Bars, Pubs and Hotels FREE table service ordering

At the top of the Order List you will find the Auto / Manual Accept options and the Auto Print Options.

Orders will only auto print when they are accepted. So if you want them to truly auto print without any human interaction, you must select Auto Accept, and then click one of the receipts you want to auto print.

You can use any combination of these settings, for example:

a) If you want to manually accept orders first, then they print the combined receipt, select Manual Accept, and tick the combined receipt option. This will automatically print the order once you have accepted it.

b) If you want to manually accept orders, then print a separate food receipt and drink receipt, select Manual Accept, and tick the Drink Receipt and Food Receipt options. This will automatically print the two separate receipts once you have accepted the order.

c) If you want to auto accept orders and auto print a combined receipt, select Auto Accept and tick the Combined Receipt option. This will automatically accept and print the order with no human interaction.

IMPORTANT: Please remember for auto print to work the screen must be opened and left on Order List and Chrome must be opened via the downloadable file above.

9. How To Change Order List Status

You can filter the orders as they come through on the system.

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10. How To Operate Kitchen View

The Kitchen View can be output on a separate screen in the kitchen. At busy times the chef can see all the orders that have been accepted and group production of dishes together to speed up the process and be more efficient. 

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11. How To Add A Service Charge

If you add a service charge at your venue, then this can also be applied to your orders.

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12. How To Set Up SMS Texting Templates

You can keep your customers informed of their orders at each step of the process via text. We have broken down the steps and it is up to you how much (or little) you want to communicate with the customer and their order.

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13. How To Duplicate Sites For Multiple Venues

If you have multiple sites you have the option through one dashboard to duplicate the menus for the new sites. Everything will be carried over. You have the option edit the new venue name and contact details.  You can also adjust the menus after if there are variations. This can drastically reduce the time to create a new merchant site.

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14. How To Create A Welcome Pop Up

You can have a welcome pop up that appears when a customer opens your menu. This can mention a special you have on for the day or any offers.

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15. How To Create Financial Reports

Easily run a report at the end of the day or over any time period

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16. How To Export A Dish Report

Easily run a report for the dishes sold

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17. How To Send SMS Promotional Texts To Customers

Adjust and set different opening and closing times for your menus. Most venues have one menu that is available but it is easy to offer different menus at different times of the day.

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